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Customer Service Associate

2 months ago

Naples, Florida, United States Marriott International Inc Full time
Additional Information
Job Number
Job Category Retail & Gift Shops
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Welcome patrons as they enter the store, provide assistance in finding products, and address inquiries about merchandise. Arrange products in an organized and visually appealing manner. Replenish stock as needed, monitor expiration dates, and dispose of outdated items. Maintain a tidy and orderly storeroom. Process customer transactions, handle various payment methods, and manage returns, refunds, and exchanges. Verify customer identification as necessary. Ensure appropriate cash levels in the cash drawer, submit all monetary transactions and receipts, and confirm deposits and cash drops.

Adhere to the checklist for opening and closing procedures. Safeguard the store and observe customer behavior to prevent losses from theft and damage. Report any accidents, injuries, or unsafe conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; express gratitude to guests sincerely.

Communicate with others using clear and professional language; answer phones with appropriate etiquette. Build and maintain positive working relationships with colleagues. Meet quality assurance expectations and standards. Perform physical tasks such as reaching, bending, twisting, pulling, and stooping; move, lift, or carry objects weighing up to 10 pounds; stand, sit, or walk for extended periods. Carry out other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No prior experience required.

Supervisory Experience: Not applicable.

License or Certification: None required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.