Data Center Operations Specialist

3 days ago

Los Angeles California, United States CoreSite Full time

About the Role:

This is a challenging and rewarding opportunity to join the CoreSite team as a Data Center Operations Specialist. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centers, providing exceptional customer service, and contributing to the overall success of our business.

Key Responsibilities:

  • Assist in the operational integrity, security, and regulatory compliance of the data center.
  • Have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.
  • Assist in the day-to-day operations of the data center, including facilities and telecommunication infrastructure.
  • Work on chilled water systems and components, HVAC systems, electrical/critical power distribution, fire life safety systems, and telecommunications systems.
  • Monitor and respond to abnormal conditions in facilities systems, including electrical, mechanical, communications, building monitoring and control.
  • Track and trend operational characteristics, provide feedback to management on the effectiveness of existing standards and processes, and work with contractors and consultants for system expansions, corrections, and upgrades.
  • Work with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule, ensure data center operates at maximum operational efficiency, and analyze existing operating conditions, recommend new technologies, and improve overall efficiency and cost reduction.
  • Manage systems to avoid unplanned, customer-impacting outages, navigate and utilize a CMMS system, provide day-to-day exceptional customer service and support, and maintain and complete regular facility and security tours documenting and responding to found issues.
  • Assist with database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities, follow direction from data center management regarding the data floor and back of house mechanical loading capacity, and troubleshoot and repair IT hardware, servers, network switches, structured cabling.
  • Coordinate and oversee power installations and upgrades, work order completion process, infrastructure projects, cage and cabinet build-outs, overhead installations, rack and stack, use developed procedures to solve problems, assist in asset and consumable inventory management, and track and properly label all equipment per established procedures.
  • Manage building service requests through resolution, perform and complete work orders and customer service tickets in a timely manner, serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities, and adhere to and promote CoreSite's Principles of Operational Excellence.

Requirements:

  • Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
  • Firm and proven understanding of fiber optics/cabling infrastructure and industry best practices.
  • Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
  • Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
  • Proficient and experienced with data trending/ tracking and analysis and ability to rapidly learn and use PC-based, integrated critical monitoring systems.
  • Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment systems, VFD's and pumps, HVAC equipment, CRAC/CRAH's, humidification systems, BMS and PLC controls, emergency standby diesel generator systems, fuel/oil systems, 480/277 and 208/120 electrical generation and distribution, static UPS systems, double interlock pre-action systems, communications cabling, cabling infrastructure, network infrastructure and hardware.
  • Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling, diagnosing and repairing IT hardware, servers, network switches, structured cabling.
  • Proven leadership skills, excellent communication skills, both written and oral, and ability to communicate effectively with customers and internal staff, coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
  • Ability to learn quickly and address issues as they arise during normal working hours or after hours, operate in and promote a rigorous process-driven team environment, logically analyze and solve problems, effectively multi-task multiple projects, operate hand and machine tools, operate electrical tools such as a multi-meter or infrared camera.
  • High School Diploma or greater, 2-5 years of experience in the data center industry, and ability to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Physical Demands and Special Requirements:

  • Ability to stand 1/3 – 2/3 of the time, ability to walk 1/3 – 2/3 of the time, ability to sit 1/3 – 2/3 of the time, ability to climb and balance 1/3 – 2/3 of the time, ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time, ability to reach with hands & arms 1/3 – 2/3 of the time, ability to smell, talk & hear, ability to use hands to type, handle & feel, ability to reach with hands and arms, ability to see at close and distance ranges and the ability to see color, must be comfortable working in a high stress, fast paced environment with shifting priorities, must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support, ability to lift up to 50 pounds 1/3 of the time.

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