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Data Center Operations Specialist
2 months ago
Job Summary:
The Data Center Operations Specialist will be responsible for ensuring the operational integrity, security, and regulatory compliance of the data center. This includes a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures.
Key Responsibilities:
- Assist in the day-to-day operations of the data center, including facilities and telecommunication infrastructure.
- Work on chilled water systems and components, HVAC systems, humidification systems, and central plant operations.
- Work on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, including power circuit installations.
- Monitor wet sprinkler systems and pre-action sprinkler systems, as well as their associated detection devices.
- Perform cross connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build outs.
- Track and trend operational characteristics, provide feedback to management on the effectiveness of existing standards and processes, and work with contractors and consultants for all system expansions, corrections, and upgrades.
- Work with senior technicians to track and complete an aggressive preventive and predictive maintenance schedule, ensuring the data center operates at maximum operational efficiency.
- Manage systems to avoid unplanned, customer-impacting outages, navigate and utilize a CMMS system, and provide day-to-day exceptional customer service and support.
- Maintain and complete regular facility and security tours, documenting and responding to found issues, and assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
- Follow direction from data center management regarding the data floor and back of house mechanical loading capacity, ensuring the cooling system is operating at its highest efficiency.
- Trouble Ticket and Remote Hands Management, Fiber and Copper cabling terminations, Circuit path creation and verification, Coordinate and oversee power installations and upgrades, Work Order Completion Process, Infrastructure projects (Internal/Customer), Cage and Cabinet Build-Outs, Overhead Installations, Rack and Stack, Use developed procedures to solve problems, Assist in asset and consumable inventory management, Responsible for the tracking and proper labeling of all equipment per established procedures, Incident escalation, response, and follow-up report writing, Manage building service requests through resolution, Perform and complete work orders and customer service tickets in a timely manner, Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities, Adhere to and promote CoreSite's Principles of Operational Excellence, Provide applied mechanical and integrated control expertise for the entire data center.
Requirements:
- Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
- Firm and proven understanding of fiber optics/cabling infrastructure and industry best practices.
- Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
- Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
- Proficient and experienced with data trending/ tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Skills:
- Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
- Chilled Water Systems
- Large Centrifugal Chillers
- Cooling Towers
- Heat Exchangers
- Water Treatment Systems
- VFD's and Pumps
- HVAC equipment
- CRAC/CRAH's
- Humidification Systems
- BMS and PLC Controls
- Emergency Standby Diesel Generator Systems
- Fuel/Oil systems
- 480/277 and 208/120 electrical generation and distribution
- Static UPS Systems
- Double Interlock Pre-Action Systems
- Communications cabling
- Cabling infrastructure
- Network infrastructure and hardware
- Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
- Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
- Proven leadership skills
- Excellent communication skills, both written and oral
- Suite (Word, Excel, PowerPoint, Project)
Abilities:
- Ability to communicate effectively with customers and internal staff.
- Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
- Ability to learn quickly and address issues as they arise during normal working hours or after hours.
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems
- Ability to effectively multi-task multiple projects
- Operate Hand and Machine Tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
Education/Experience:
- High School Diploma or greater
- 2-5 years of experience in the data center industry
- Be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.
