Hotel Guest Services Representative

2 days ago


Newport News, Virginia, United States Aloft Newport on the Levee Full time
Job Overview

We are seeking a highly motivated and customer-focused Hotel Guest Services Representative to join our team at Aloft Newport on the Levee. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Manage room bookings, respond to guest inquiries, and resolve any issues that may arise during their stay.
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet our high standards.
  • Field customer complaints and resolve them in a professional and courteous manner.
  • Welcome, register, and check-out guests, providing them with a warm and welcoming experience.
  • Perform general bookkeeping tasks to ensure accurate and up-to-date guest account information.
Requirements:
  • 1 year of experience in the hospitality industry, preferably in a front desk or guest services role.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Working knowledge of Microsoft Office and reservation management systems.
  • High school diploma or equivalent required.
About Us:

Aloft Newport on the Levee is a dynamic and growing hotel chain committed to providing exceptional service and amenities to our guests. We are a fun and supportive work environment, and we are looking for like-minded individuals to join our team.



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