Customer Service Representative

2 days ago


Newport News, Virginia, United States Davidson Hospitality Full time

Overview

We are seeking a skilled Customer Service Representative to provide exceptional service and create memorable experiences for our guests. As the first point of contact, you will be responsible for handling all incoming and outgoing calls with professionalism and efficiency.

Key Responsibilities

  • Provide exceptional customer service and resolve guest issues in a timely and professional manner
  • Operate a PBX or multi-line phone system with ease and efficiency
  • Develop and maintain strong relationships with guests and colleagues
  • Work effectively in a fast-paced environment and adapt to changing situations
  • Meet or exceed performance standards and contribute to a positive and productive team environment

Requirements

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Previous experience in customer service or a related field preferred
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to work a flexible schedule, including weekends and holidays

Benefits

Davidson Hospitality Group offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.

About Us

Davidson Hospitality Group is a leading hospitality management company with a portfolio of award-winning hotels, restaurants, and entertainment venues across the US. We are committed to delivering exceptional service and creating memorable experiences for our guests.



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