Guest Services Representative

1 week ago


Newport News, Virginia, United States KEES Travel Full time

Job Title: Guest Services

Job Summary:

KEES Travel is seeking a highly skilled Guest Services professional to join our team. As a Guest Services representative, you will be responsible for ensuring our clients receive a welcoming and pleasant booking experience, as well as a comfortable stay.

Responsibilities:

  • Answer inquiries and provide information about goods and services via phone and/or email
  • Update customer accounts
  • Process customer requests
  • Convert inquiries to confirmed reservations
  • Investigate customer complaints
  • Data Entry
  • Provide upscale guest service experiences for clients throughout their stay
  • Ensure clients are provided proper communication and information upon their arrival

Requirements:

  • High School Diploma (required)
  • Detail-oriented
  • Excellent verbal and written communication skills
  • Evaluates situations effectively and with minimal supervision
  • Good listening skills
  • Effective time management
  • Shows empathy under all circumstances
  • Ability to work in high-stress situations
  • Intermediate computer skills (Office 365, Word, Excel, etc)
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours to include weekends, holidays, and on-call
  • Strong sense of responsibility and a professional presentation

Location: Newport News, VA area

Pay: $15/hr



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