Guest Services Representative
1 week ago
Job Title: Guest Services
Job Summary:
KEES Travel is seeking a highly skilled Guest Services professional to join our team. As a Guest Services representative, you will be responsible for ensuring our clients receive a welcoming and pleasant booking experience, as well as a comfortable stay.
Responsibilities:
- Answer inquiries and provide information about goods and services via phone and/or email
- Update customer accounts
- Process customer requests
- Convert inquiries to confirmed reservations
- Investigate customer complaints
- Data Entry
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are provided proper communication and information upon their arrival
Requirements:
- High School Diploma (required)
- Detail-oriented
- Excellent verbal and written communication skills
- Evaluates situations effectively and with minimal supervision
- Good listening skills
- Effective time management
- Shows empathy under all circumstances
- Ability to work in high-stress situations
- Intermediate computer skills (Office 365, Word, Excel, etc)
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours to include weekends, holidays, and on-call
- Strong sense of responsibility and a professional presentation
Location: Newport News, VA area
Pay: $15/hr
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