Food and Beverage Operations Manager

5 days ago


Santa Barbara, California, United States Palihouse Santa Barbara Full time
About Palihouse Santa Barbara

Palihouse Santa Barbara is a unique coastal retreat nestled in the vibrant historic Presidio Neighborhood of downtown Santa Barbara. Our hotel features 24 meticulously designed guest rooms and suites set amidst a serene Mediterranean courtyard and pool, creating an authentic and intimate experience for discerning travelers.

Job Summary

We are seeking a highly organized and friendly Food and Beverage Operations Manager to assist with daily operations, ensuring a delightful guest experience, overseeing inventory, and streamlining communication with the hotel staff. This role requires a friendly disposition and experience in hospitality.

Key Responsibilities
  • Provide exceptional customer service, ensuring a warm and welcoming atmosphere for guests.
  • Supervise all food and beverage outlets and offerings within the hotel and restaurant, ensuring excellent customer service.
  • Consistently offer professional, friendly, and engaging service, adhering to service standards.
  • Handle guest concerns in a timely, efficient, and trustworthy manner.
  • Balance operational, administrative, and colleague needs throughout a day of restaurant service.
  • Assist with the execution of on-site events, from public-facing programming to private functions.
  • Communicate effectively with all departments to ensure customer service needs and expectations are fulfilled.
  • Work with the Hotel General Manager on the scheduling of all food and beverage team members.
  • Maintain inventory and its protocols and systems.
  • Learn and embrace our steps of service and brand standards.
Requirements
  • Familiarity with MS Office, Google Apps, and other organizational computer tools.
  • Fluency in English, both verbal and non-verbal, is preferred.
  • Provide legible communication and directions.
  • Compute basic arithmetic.
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize, organize, and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly and work with minimal supervision.
What We Offer
  • A competitive compensation package, including medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Paid time off, holiday pay, and sick pay.
  • Career advancement in an organization committed to helping employees thrive.
  • Opportunities for professional development and growth.
  • A collaborative work environment where creative ideas can come to fruition.
  • Employee discounts on hotels and dining across our portfolio.


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