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Service Desk Analyst

2 months ago

Denver, Colorado, United States Randstad Full time
Job Summary

The Service Desk Analyst is responsible for providing exceptional customer service and technical support to clients. This includes answering customer calls, chats, and user-submitted tickets, while documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route them per procedures, supporting a wide range of software, hardware, and network connectivity issues.

Key Responsibilities
  • Answer customer calls, chats, and user-submitted tickets
  • Document each interaction in the ticketing system
  • Diagnose and resolve or route technical issues
  • Support software, hardware, and network connectivity issues
Requirements
  • 1 year of Service Desk experience
  • Customer service support skills
  • Professional written and verbal communications skills
  • Dependable and Reliable
  • Ability to work independently while remote
Desired Skills & Experience
  • A+ Certification
  • Experience with remotely supporting customers with software, hardware, and network connectivity issues
Education

Associates degree required

Work Environment

Remote work environment

Benefits

Randstad Digital offers a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)