Service Desk Support Specialist

3 weeks ago


Denver, Colorado, United States IDR, Inc. Full time

Service Desk Analyst Job Description

IDR, Inc. is seeking a skilled Service Desk Analyst to join our team onsite in Denver, CO. This is a 3-month contract with potential to extend or convert. The ideal candidate will have at least 3 years of IT Service Desk or Helpdesk experience and strong customer service and troubleshooting skills.

Key Responsibilities:

Work assigned ticketing and chat queue
Respond to, diagnose, and support PC, server, applications, and hardware through discussion with users
Leverage knowledge base to improve and support first call resolution
Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required

Required Skills:

At least 3 years of IT Service Desk or Helpdesk experience
Extensive customer service and troubleshooting skills
Strong familiarity with personal computers
High School Diploma or equivalent, required

Tech Skills:

ITIL Foundations
Able to troubleshoot desktop issues
Customer Service Skills
Personal Computer knowledge
Help Desk knowledge
ServiceNow ticketing knowledge
Software Installation
Client connectivity - PingID, VPN, IP Softphone
In-depth knowledge of Windows 10 operating systems
Familiarity with O365

What We Offer:

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more
Opportunity to work with an industry-leading organization
Close-knit and team-oriented culture

About IDR, Inc.

IDR, Inc. is a 25+ year-old company with proven industry experience in 4 major markets. We offer an Employee Stock Ownership Program, dedicated Engagement Manager, and a ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.



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