Help Desk Support Specialist

4 weeks ago


Denver, Colorado, United States Apidel Technologies Full time
Job Overview

Apidel Technologies is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide critical assistance to keep our myColorado application running smoothly.

Key Responsibilities
  • Provide Tier I support and customer assistance for a mobile application.
  • Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
  • Install the myColorado software on supported devices following defined procedures, processes, and methods.
  • Employ Incident Management procedures to enter tickets into the required tracking system.
Requirements

To be successful in this role, you will need:

  • One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
  • Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Qualifications

We also welcome candidates with:

  • Jira experience.
  • ITIL Certification.
  • Agile and scrum methodology experience.
  • Government work experience.
  • Apple and Google Play Store experience.
  • Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Work Environment

This is a remote position, and the candidate must be a resident of the State of Colorado. The work schedule will be Monday - Friday 9AM - 6 pm during training, and Tuesday through Saturday 9 AM - 6 PM after training.



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