Service Desk Analyst

3 weeks ago


Denver, Colorado, United States Randstad Full time

Job Summary:

The Service Desk Analyst will be responsible for providing exceptional customer service and technical support to clients. This includes answering customer calls, chats, and user-submitted tickets, while documenting each interaction in the ticketing system.

Key Responsibilities:

  • Diagnose and resolve technical issues related to software, hardware, and network connectivity.
  • Provide timely and effective support to clients, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to resolve complex and escalated issues.
  • Document all interactions in the ticketing system, ensuring accurate and up-to-date information.

Requirements:

  • 1 year of experience in a Service Desk or Help Desk role.
  • Strong customer service and technical support skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.

Education:

Associate's degree or equivalent experience.

Equal Opportunity Employer:

Randstad Digital is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.


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