Service Desk Analyst
3 weeks ago
Job Summary:
The Service Desk Analyst will be responsible for providing exceptional customer service and technical support to clients. This includes answering customer calls, chats, and user-submitted tickets, while documenting each interaction in the ticketing system.
Key Responsibilities:
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Provide timely and effective support to clients, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to resolve complex and escalated issues.
- Document all interactions in the ticketing system, ensuring accurate and up-to-date information.
Requirements:
- 1 year of experience in a Service Desk or Help Desk role.
- Strong customer service and technical support skills.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
Education:
Associate's degree or equivalent experience.
Equal Opportunity Employer:
Randstad Digital is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.
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