Production Support Analyst

3 weeks ago


Denver, Colorado, United States Connect for Health Colorado Full time
Job Summary

Connect for Health Colorado is seeking a skilled Production Support Analyst to join our team. As a Production Support Analyst, you will play a critical role in ensuring the smooth operation of our healthcare marketplace platform.

Key Responsibilities
  • Investigate production incidents and confirm their validity
  • Understand the impact of issues and gauge the urgency required for resolution
  • Support root cause analysis by providing thorough initial incident triage and assist in identifying and implementing solutions
  • Collaborate with cross-functional teams within IT and across the organization to resolve issues

Requirements
  • Associate degree in Computer Science or a related discipline and/or relevant experience
  • Minimum of 1-2 years of demonstrated proficiency working with troubleshooting and support of end users
  • Experience with SDLC, Agile development, and tools such as JIRA Service Desk, JIRA Software, and Confluence
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Basic level database querying using prewritten scripts

Work Environment

Currently working remotely. The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225. The work schedule may include some non-traditional hours, weekends, and evening events. Core office hours, typically 8 am-5 pm with some flexibility.

Total Compensation

Connect for Health Colorado offers a competitive benefits package. Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. The salary range for this position is $56,650- $72,615.

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