Service Desk Analyst

5 days ago


Denver, Colorado, United States IDR, Inc. Full time
Service Desk Analyst Job Description

IDR, Inc. is seeking a highly skilled Service Desk Analyst to join our team in Denver, CO. This is a 3-month contract opportunity with potential for extension or conversion. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Manage assigned ticketing and chat queues to ensure timely and effective resolution of technical issues.
  • Respond to, diagnose, and support PC, server, applications, and hardware issues through discussion with users.
  • Leverage knowledge base to improve and support first call resolution.
  • Identify workarounds when needed and route more complex issues to secondary and tertiary teams of support as required.
  • Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed.
Requirements:
  • At least 3 years of IT Service Desk or Helpdesk experience.
  • Extensive customer service and troubleshooting skills.
  • Strong familiarity with personal computers.
  • High School Diploma or equivalent, required.
Preferred Skills:
  • Associates or Bachelor's Degree preferred.
  • HDI (Help Desk Institute) Certification.
  • A+ Certification.
What We Offer:
  • Competitive compensation package.
  • Full benefits, including medical, vision, dental, and more.
  • Opportunity to work with an industry-leading organization.
  • Close-knit and team-oriented culture.

IDR, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.


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