Parts Sales Associate
2 weeks ago
Position Overview:
As a Parts Service Representative, you will play a crucial role in assisting both internal and external clients with their trucking component needs. This position is ideal for individuals who are driven and looking to advance their careers while enhancing their knowledge and responsibilities in the field.
Compensation:
Pay is set at $25.00/hr, contingent upon experience and skill set, along with an UNCAPPED Parts Counter Incentive Program.
Work Schedule:
This role operates on a Monday to Friday schedule, with shifts from 10:00 a.m. to 6:30 p.m..
Shift Premium:
Employees will receive a 15% shift differential for hours worked between 5:00 p.m. and 5:59 a.m. on weekdays, as well as for any weekend hours worked.
Work Environment:
This is a fully on-site position.
About the Hiring Manager:
Drew Blane, the hiring manager, is well-versed in parts and maintains an approachable demeanor. He is committed to fostering employee growth and has an open-door policy for discussions.
Key Responsibilities:
- Provide outstanding customer service for our retail parts division.
- Welcome customers and assist them in selecting the appropriate parts.
- Respond to inquiries, offer price estimates, and inform customers about related parts and promotions, both in-person and via phone.
- Keep customers updated on the status of special orders and back-ordered items. Process orders and manage customer returns.
- Deliver exceptional service to our Service department.
- Support mechanics in sourcing parts. Identify and secure components from various suppliers for shop tasks.
- Assist in managing and maintaining inventory levels.
- Perform additional duties as assigned.
To succeed in this role, candidates must be able to fulfill the essential duties and responsibilities outlined above. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The responsibilities listed above are intended to provide a general overview of the role and are not exhaustive.
Required Skills:
- Ability to prioritize tasks effectively.
- Strong customer service orientation.
- Technical proficiency related to parts.
- High School diploma or equivalent.
- Prior experience in customer service.
- Experience in automotive or truck parts is advantageous.
- Intermediate computer skills.
JX Enterprises, Inc. is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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