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Parts Operations Assistant Manager

2 months ago

Elmhurst, Illinois, United States JX Enterprises Full time
Company Overview:

JX Truck Center is a part of JX Enterprises, Inc., which operates 25 dealerships across four states: Illinois, Indiana, Michigan, and Wisconsin. Our Elmhurst location is home to a dedicated team of approximately 47 employees across various departments.

Current Workforce:

JX Enterprises, Inc. employs around 1,250 individuals.

Position Summary:

The Parts Operations Assistant Manager will oversee and coordinate both counter and external sales, as well as the shipping and receiving processes. This role is essential in ensuring the effective sale and distribution of truck parts while maintaining profitability. This position operates on a Monday to Friday schedule during first shift hours.

Compensation: $68,000 - $75,000 annually (dependent on certifications and experience) plus an UNCAPPED Parts Counter Incentive Program.

Working Hours: 8:00 a.m. - 5:00 p.m. (Monday - Friday)

Work Environment: On-site (100%)

Managerial Insight:

The hiring manager, Drew Blane, possesses extensive knowledge in parts management and is committed to employee development. He maintains an approachable demeanor and encourages open communication.

Interview Process:

The selection process typically involves 1-2 interviews, which may include a preliminary phone interview conducted by a recruiter.

Open Positions: 1

Filling Timeline: We aim to hire the right candidate who aligns with our team dynamics as soon as possible.

Key Responsibilities:
  • Customer Service Excellence: Deliver outstanding service to our retail parts clientele.
  • Customer Engagement: Welcome customers and assist them in selecting parts.
  • Information Dissemination: Respond to inquiries, provide pricing information, and inform customers about companion part requirements and promotions, both in-person and via phone.
  • Order Management: Keep customers updated on the status of special orders and back-orders.
  • Order Fulfillment: Receive, locate, bill, and fulfill customer orders.
  • Returns Handling: Manage customer returns efficiently.
  • Inventory Management: Maintain inventory levels to meet targets while minimizing stockouts and lost sales.
  • Sales Development: Identify and create sales opportunities within the parts department.
  • Warranty Oversight: Supervise parts warranty procedures.
  • Cost Management: Assist in reviewing part costs and controlling retail pricing with guidance from the SBU.
  • Team Development: Collaborate with the Parts Manager and HR to assist in hiring, training, and developing staff.
  • Employee Training: Provide necessary training and guidance for various functions within the Parts Department.
  • Team Leadership: Direct and mentor team members to ensure all responsibilities are fulfilled.
  • Additional Duties: Perform other responsibilities as assigned.
The responsibilities outlined above represent the essential functions of this position and should not be interpreted as an exhaustive list of all tasks that may be assigned.

Qualifications:
  • High School Diploma is required.
  • Preferred: Two (2) years of experience in a heavy-duty truck parts department.
  • Valid Driver's License is required.
  • Ability to collaborate effectively with peers to implement business process improvements.
  • Proficient in employee development, supervision, and inventory management.
  • Familiarity with basic software applications.
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.