Sales and Service Associate
2 weeks ago
As a Customer Experience Specialist at European Wax Center, you will leverage your knowledge to transform every interaction into a moment of confidence. We are looking for an exceptional individual who is approachable, enthusiastic about the beauty sector, and dedicated to providing an outstanding experience for our guests while enjoying a vibrant work atmosphere.
This role offers the chance to join a team of professionals, promote cutting-edge products and services, and utilize advanced technology along with proven training to enhance your skills.
You will thrive with a brand that is the PREEMINENT NAME IN WAXING, fostering a culture that empowers every team member to shine, ensuring that every guest leaves feeling assured in themselves and in our services.
Advance your career with us today Benefits include:
Hourly Wage PLUS Sales Commissions, 60% Employer Paid Health Benefits, Paid Time Off, Employer Matching 401(k)
Additional Perks:
Complimentary waxing, Discounts on Retail Products, Flexible scheduling, Working in a beautifully managed facility, Opportunities for Career Advancement, Being part of a successful team led by our Motivated and Supportive Franchisee.
Key Responsibilities:
Become an authority on our services and inform guests about the waxing process and recommended frequency. Provide cost-saving options by educating guests on our Wax Passes. Collaborate with fellow team members to foster a positive and energetic work environment.
Manage phone and online bookings, Process payments from departing guests, Address guest inquiries, requests, and concerns, Oversee the flow of guests in and out of the center, Maintain and surpass center and individual sales targets.
Qualifications:
Availability to work evenings and weekends, A cheerful, friendly, and engaging personality with excellent communication skills, Ability to collaborate with a diverse team, Capability to manage productivity and sales to meet objectives, Commitment to guest service and satisfaction through rapport building, Exceptional customer service skills, Strong organizational abilities and attention to detail, Proficient written and verbal communication skills.
Job Types:
Full-Time or Part-Time
Education & Experience:
High school diploma or equivalent (Required)
Experience in Customer Service, Front Desk Reception, or Related Fields: 1 year (Required)
Sales Experience: 1 year (Required) By applying for this position, you are seeking employment opportunities with KMP Services, LLC, an independent franchisee of the European Wax Center franchise system.
About European Wax Center: European Wax Center is a premier beauty lifestyle brand franchise established in 2004, offering guests a comprehensive range of waxing services, along with a proprietary line of beauty products in skincare, body, and brow categories.
EWC provides guests with a modern and luxurious environment focused on the vision of Revealing Beautiful Skin, delivered through exceptional services by professionally trained and certified waxing experts.
EWC is confident in its offerings, providing first-time guests with a complimentary wax on select popular services.
EWC takes pride in its unique franchise business model and its extensive network of over 800 centers across the U.S.
For more information about EWC, visit:
Statement:
We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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