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Patient Services Associate II
2 months ago
The Patient Services Associate II plays a vital role in enhancing the patient experience by providing exceptional customer service and ensuring efficient practice operations. This position is responsible for processing arrival and departure activities, obtaining pre-certifications and pre-authorizations, verifying insurance and referrals, and maintaining accurate patient demographic information.
Key Responsibilities- Process patient arrival and departure activities in a timely and efficient manner
- Obtain pre-certifications and pre-authorizations for procedures
- Verify insurance, referrals, and patient demographic information
- Maintain accurate and up-to-date patient records
- Provide exceptional customer service to patients and visitors
- Support the delivery of the Jefferson Experience by promoting a positive and welcoming environment
- Collaborate with healthcare teams to ensure seamless patient care
- Adhere to HIPAA privacy and security requirements
- Comply with all applicable federal, state, and local regulatory standards
- High School Diploma or equivalent required
- Customer service and/or patient-facing healthcare experience preferred
Jefferson Health is a nationally ranked, not-for-profit health care system that is committed to providing the highest-quality, compassionate clinical care for patients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values innovation, collaboration, and excellence.
