Technical Instructor Thermal

3 weeks ago

Denver, Colorado, United States Vertiv Full time

The Technical Instructor - Thermal will deliver training programs (e-learning, virtual, and conventional face-to-face) to field service associates, customers, and service partners on Vertiv thermal management products and systems.

Key Responsibilities:

  • Instruct field service, safety, new hire, and technical classes on Vertiv thermal management products and systems.
  • Prepare and maintain classrooms, equipment, and lab areas.
  • Conduct presentations and webinars.
  • Model and enforce Vertiv safety guidelines at all times.
  • Maintain above goal student satisfaction ratings.
  • Schedule and facilitate training assessments.
  • Maintain and enforce classroom conduct in accordance with published policies.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Maintain classrooms and training equipment in good working condition.
  • Maintain safety and test equipment proper working order and update tracking lists.
  • Maintain tools, spare parts, and lab equipment in proper working order.
  • Assist in technical training course material development.
  • Participate in New Product Development (NPD) Activities.
  • Assess training needs and certification requirements.
  • Collaborate with Technical Support, Field Operations, and Engineering to develop training documentation, manuals, and content.
  • Participate in on-site support in conjunction with Field Operations, Technical Support, or Engineering.
  • Maintain training course materials.
  • Review training materials for compliance with training requirements and ensure training material relevance according to schedule.
  • Incorporate ECN, FCN, and Safety Bulletins into training in a timely manner.

Requirements:

  • Proficiency and knowledge of thermal management principles and field service required.
  • Knowledge of electrical and electronic controls required.
  • Excellent writing and verbal communication skills with an emphasis on presentation skills.
  • Excellent organizational and time management skills.
  • Possesses a positive attitude and flexibility in a rapidly changing environment.
  • Detailed oriented and self-motivated with the ability to work without direct supervision.
  • Proficient PC skills including all Microsoft Office products and web-based technologies.

Preferred Qualifications:

  • Preferred 5+ years of experience as a technical training instructor.
  • Preferred formal trainer/facilitator Certification.

Education and Certifications:

  • Minimum of two years technical degree, HVAC preferred, or equivalent training and experience.

Physical Requirements:

  • Medium Lifting (30 Ibs. - 5 Ibs.)
  • Frequent Standing
  • Frequent kneeling / crawling / stooping
  • Frequent bending / twisting
  • Frequent climbing (stairs, ladders)

Environmental Demands:

  • Noise Level (Medium / High need to shout to be heard)
  • Working around moving machinery (fork-lifts, tractors)
  • Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Travel Time Required:

  • 25%

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

We design, manufacture and service the Vertiv thermal management products and systems.

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