Financial Services Representative

1 week ago


Little Rock, Arkansas, United States First Horizon Full time
Customer Service Representative

At First Horizon, we're dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel.

Job Summary

The Customer Service Representative provides quality, accurate, and timely customer service by addressing client inquiries and fulfilling their requests.

Key Responsibilities
  • Respond to client inquiries regarding online banking, deposit accounts, and other banking services, and accurately and timely fulfill their requests.
  • Research and resolve client questions/issues with a One Step Resolution or respond back to them in a timely manner to ensure client retention and satisfaction.
  • Handle issues, provide appropriate solutions within a reasonable timeframe.
  • Stay up-to-date on new products and services, as well as enhancements to existing services.
  • Assist with system enhancement testing and troubleshooting.
  • Process miscellaneous transactions, including mailed-in deposits, Online Banking reset, CD closures, beneficiaries add/remove/change, etc.
  • Maintain and improve quality results by consistently adhering to standards and guidelines.
  • Identify and log customer complaints according to procedure.
  • Strong sense of attention to detail.
  • Perform all other duties as assigned.
Qualifications
  1. High school diploma or GED and 2-5 years of experience or equivalent combination of education and experience.
  2. Proficient understanding of PC operating systems and a strong knowledge of major Web browsers.
  3. Excellent written, verbal, and communication skills.
  4. Log issues received from customers in trouble ticketing application.
  5. Take ownership of client inquiries from initial contact to resolution and closure.
  6. Ability to work with internal partners, vendors, and other associates.
Benefits
  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With a strong commitment to creating a more equitable society, we strive to elevate equity, provide capital and counsel, and commit to excellence in everything we do.



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