Help Desk Team Lead

7 days ago

San Antonio, Texas, United States Leidos Holding Full time
Job Title: Help Desk Team Lead

Leidos is seeking a highly skilled Help Desk Team Lead to support and sustain the Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio, TX.

Key Responsibilities:
  • Provide technical support and guidance to team members to resolve issues and escalate to the appropriate work group when necessary.
  • Document all work in the customer's service management system.
  • Perform quality assurance audits and promote user engagement and support.
  • Conduct team training and development, and lead the team to achieve performance goals.
  • Manage and operate multi-user computer systems, including coordination with network engineers.
  • Develop policies for and effectively manage weapon system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
  • Work with vendors, the Government, carriers, and technical staff on network implementation, troubleshooting, optimization, and ongoing management.
  • Test and validate deployment of security patches and software upgrades, non-disruptive whenever possible, in a lab environment, then prepare detailed instructions for operations to perform those activities in production.
  • Support tickets and manage incidents, service requests, and problems through their full life cycle.
  • Perform incident analysis to determine possible cause and potential fix.
  • Develop, implement, and monitor policies and standards for allocation related to the use of computing resources.
  • Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity.
Requirements:
  • Bachelor's degree and 4+ years of experience in Windows System Administration or Associate degree and 4+ years of equivalent experience or 4 years additional years of experience in lieu of Bachelor's degree.
  • Basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
  • Familiar with ticketing systems and the value of good documentation.
  • Competent in essential administration concepts around Active Directory, Group Policy, Windows Server 2012, 2016, 2019.
  • Proven knowledge with Microsoft Exchange, SharePoint, or M365.
  • Familiar with solving simple, routine technical problems following established procedures and policies.
  • Basic knowledge of scripting with PowerShell.
  • A US Citizen who can obtain a DoD secret clearance.
  • Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
Preferred Qualifications:
  • Certified in Microsoft technologies.
About Leidos:

Leidos is a Fortune 500 innovation company rapidly addressing the world's most vexing challenges in national security and health.

The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries.

Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.

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