Help Desk Technician
15 hours ago
We are seeking a skilled Help Desk II to join our team at P3S Corp. As a Help Desk II, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and documenting all interactions.
Key Responsibilities:- Receive and log customer problem/request/issues and ensure proper documentation.
- Perform initial level of problem identification and attempts to resolve using provided knowledge articles when appropriate.
- Document all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution to minimize the amount of time taken to resolve customer issues.
- Perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receive proper management attention.
- Perform follow up on all incidents with customer to ensure customer satisfaction.
- Develop and maintains knowledge of the problem tracking software and database.
- Experience supporting & troubleshooting hard and software.
- Installing, configuring, and supporting.
- Min. 6 months + experience with customer support, call center, Help Desk, Service Now, SCIF and information technology industry.
- Min.1+ years' experience with an incident tracking system/help desk ticketing system
- Federal Contractor and/or ex-military IT experience preferred.
- Authorized to work in the US without sponsorship.
- Current and Clean Driver's License
- Associate or bachelor's degree in a related field.
- IT Certifications a plus.
This is a 100% onsite position in San Antonio, TX.
P3S Corp is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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