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Help Desk Specialist
2 months ago
Regular Help Desk
Job Summary:Lorven Technologies is seeking a skilled Tech Support Analyst to join our dynamic team. As a Tech Support Analyst, you will be responsible for providing technical assistance to internal and external customers, resolving hardware and software issues, and deploying new hardware and software.
Key Responsibilities:- Deploy and maintain hardware and software for new hires and acquisitions
- Recover and re-image existing hardware for re-deployment
- Follow escalation procedures according to service level agreement
- Use remote control tool to assist end users
- Provide accurate records of each call in incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize, and complete work to meet established objectives
- ITIL certification
- 3-5 years of experience in IT
- Excellent communication skills
- Ability to work autonomously
- Service Desk
- ITSM
- Hardware deployment and maintenance
- Troubleshooting
San Antonio, TX (onsite)
Job Type:Contract 12+ Months