Front Desk Team Member

2 weeks ago

San Antonio, Texas, United States Aperto Full time
Front Desk Team Member Job Description

We are seeking a highly organized and detail-oriented Front Desk Team Member to join our team at Aperto.

Responsibilities:

  • Answer and process incoming phone calls in a timely and professional manner.
  • Make appointments for new and follow-up patients, ensuring accurate scheduling and communication.
  • Check in patients, providing them with necessary paperwork and ensuring a smooth registration process.
  • Collect co-pays, prior balances, and deductible payments, maintaining accurate records.
  • Verify insurance and obtain authorizations according to health plan requirements.
  • Communicate insurance information with patients, addressing any concerns or questions.
  • Coordinate with insurance companies and attorneys' offices regarding medical records, maintaining confidentiality and adhering to HIPAA regulations.
  • Perform administrative tasks, including opening, sorting, and distributing incoming mail, filing charts and paperwork, and managing office inventory of medications and supplements.
  • Assist with special projects as directed, demonstrating flexibility and a willingness to learn.
  • Prepare and send daily reports to designated supervisors, ensuring timely and accurate communication.

Requirements:

  • High school diploma or equivalent required; minimum one year experience in a medical office or facility.
  • Computer literacy and knowledge of healthcare insurance practices and compliance essential.
  • Excellent written and verbal communication, customer relations, and organizational skills required.
  • Ability to quickly incorporate new learning into practice, demonstrating adaptability and a growth mindset.

Physical and Mental Demands:

  • Requires sitting and standing associated with a normal office environment.
  • Requires keyboard work and frequent computer data entry.
  • Requires attendance on a regular basis and reliable transportation.

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