Aviation Customer Support Specialist
2 weeks ago
Position: Aviation Customer Support Specialist
Location: Richmond Airport
- Possession of a valid driver's license is essential
- Successful completion of a 10-year background investigation and pre-employment drug screening is mandatory
- Availability to work during evenings, weekends, and holidays is required
- Completion of all necessary training is compulsory
Job Overview:
We are looking for Aviation Customer Support Specialists to provide outstanding assistance to travelers at Richmond Airport. In this capacity, you will support customers with ticketing, baggage handling, boarding processes, and various inquiries while ensuring compliance with safety standards. Additional tasks may include ramp operations, aircraft sanitation, and providing assistance to passengers with mobility challenges.
Key Responsibilities:
- Manage ticket processing, baggage check-in, and seat assignments
- Offer guidance on boarding procedures and relevant regulations
- Address denied boarding scenarios and assist customers with special requirements
- Ensure adherence to FAA, airline, and airport regulations
- Support passengers requiring wheelchair assistance and perform aircraft cleaning duties
- Follow established safety and security protocols
- Undertake additional responsibilities as assigned
Qualifications:
- Strong communication abilities
- Flexibility to work varied hours, including nights, weekends, and holidays
- Physical capability to manage tasks such as lifting heavy luggage
- High School diploma or equivalent educational background
- Basic proficiency in computer operations
- Must successfully pass background check and drug screening
- Authorized to work in the United States
Essential Competencies:
- Dependable and cooperative demeanor
- Attention to detail and capacity to manage high-pressure situations
- Willingness to embrace challenges and responsibilities
- Commitment to company policies and procedures
- Ability to work autonomously with minimal supervision
Physical Requirements:
Capability to lift heavy items and perform repetitive tasks is necessary.
Become a part of our team as an Aviation Customer Support Specialist and play a vital role in delivering exceptional service at Richmond Airport.
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