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Airport Mobility Supervisor

2 months ago

Richmond Heights, Virginia, United States PrimeFlight Aviation Services Full time
About PrimeFlight Aviation Services

We are a leading provider of commercial services within the aviation industry, committed to maintaining a positive working environment and treating all team members with respect.

Job Summary

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants.

Key Responsibilities
  • Supervise the daily operations and activities of the wheelchair service team
  • Ensure efficient scheduling of wheelchair attendants across various airport terminals
  • Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
  • Train and mentor wheelchair attendants on best practices and customer service excellence
  • Manage and resolve any operational challenges or passenger complaints related to wheelchair services
  • Collaborate with airport authorities and airline staff to coordinate seamless service delivery
  • Conduct regular performance reviews and provide constructive feedback to team members
  • Work closely with HR for recruitment, training, and management of wheelchair service personnel
  • Exceed customer service and safety standards set by PrimeFlight
  • Perform any additional duties as assigned by management
Requirements
  • 18 years of age or older
  • Eligible to work in the United States
  • Minimum of 1 year of experience in a supervisory role within customer service or airport operations
  • Strong leadership, organizational, and communication skills
  • Proven ability to manage teams effectively and handle challenging situations
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
Physical Activity/Working Conditions
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • Must be able to push, pull
  • Must be able to bend, stretch, squat
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)