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Customer Service Representative II

4 weeks ago

Carrollton, Texas, United States Dal-Tile Full time

At Dal-Tile, we're committed to delivering exceptional customer experiences. As a Customer Service Representative II, you'll play a critical role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:

  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Respond to customer needs and resolve product or service issues in a timely and professional manner.
  • Interface with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.

Requirements:

  • A High School Diploma or GED equivalency is required.
  • 2 or more years of call center or customer service experience.
  • Focus on customer account management preferred.

We Offer:

  • Competitive salary and a comprehensive benefits package.
  • Career opportunities and an environment of creativity and growth.
  • Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

About Dal-Tile:

Dal-Tile is a proud supporter of our U.S. military, veterans and their families. We're an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Dont Work participant.