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Technical Support Analyst
2 months ago
Position Title: PC Support Specialist
Contract Duration: 06 Months
Work Schedule: 1st Shift - 7:00 am - 3:30 pm (Monday to Friday)
Work Environment: On-Site
Role Summary:
The PC Support Specialist is responsible for delivering technical assistance to enhance user and system productivity. This role involves troubleshooting and resolving inquiries related to hardware and software, as well as installing, modifying, and performing minor repairs on personal computer systems. Additionally, the specialist will provide training and support to users.
Key Responsibilities:
- Deliver technical support to users, addressing hardware and software inquiries.
- Install and configure personal computer systems and software applications.
- Diagnose and resolve issues related to computer operations and network connectivity.
- Provide training and assistance to users to enhance their technical skills.
- Maintain thorough documentation of support requests and resolutions.
Qualifications and Skills:
- Completion of a trade school program, associate degree, or equivalent training in computer repair, with practical experience typically gained through four or more years in a related role.
- A+ Certification in personal computer maintenance and repair, or a bachelor's degree in a related field with no prior experience.
- Strong understanding of personal computer operations, diagnostics, and repairs, including networking and office software applications.
- Proficient in identifying, researching, and resolving hardware and software issues.
- Ability to implement continuous improvement strategies and adapt processes to meet specific needs.
- Capable of managing multiple tasks effectively while prioritizing based on impact and required skill levels.
- Strong analytical skills to define problems, gather data, and draw valid conclusions.
- Excellent communication skills to respond to inquiries and present information clearly.
Employee Benefits:
Full-time employees working a minimum of 30 hours per week are eligible for the following benefits:
- Multiple options for Medical Insurance
- Dental and Vision Coverage
- 401k Retirement Plan Contributions
- Critical Illness Insurance
- Voluntary Life Insurance
- Accident Insurance
- Additional Employee Perks
