Production Support Analyst
7 hours ago
Taco Bell is seeking a detail-oriented Production Support Analyst to oversee the smooth operation and maintenance of our software applications and systems in a dynamic production environment.
This pivotal role demands a solid technical background, exceptional problem-solving abilities, and effective communication skills.
You'll be working on custom-made software, including Kitchen Display System, Linux Servers, POS system, various databases, and file structures to support operations.
Performing detailed data analysis, including point of sales, cash credit, and supporting in-store system. You will answer support calls, address escalations, and investigate conflicting data from various reports.
This will involve working with raw data from each system, conducting thorough analyses, examining total transactions, and validating individual line items.
Knowledge of scripting and programming, particularly Python, is highly advantageous for automation.
The Day-to-Day:Provide technical support and implement solutions for Taco Bell's Front of House (FOH) portfolio, encompassing a range of applications and systems used across different business functions and by our external Franchise partners.
Develop comprehensive documentation and conduct user training for the supported applications.
Investigate and resolve configuration and non-software-related issues to ensure smooth operations.
Tackle 3rd level restaurant issues with prompt remediation; collaborate on problem management practices to identify root causes and implement proactive measures to prevent future problems.
Engage in defect analysis and heavy data analysis, including point of sales, cash credit, and support for the Point of Sale system.
Address support calls from the service desk and escalations from franchises and handle raw data from various systems to conduct in-depth analyses.
Utilizing strong analytical skills to obtain accurate and efficient results while paying meticulous attention to detail.
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