Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Cenergy International. As a Technical Support Specialist, you will be responsible for providing technical support to increase computer user and system efficiency. You will investigate and resolve computer user support requirements by answering questions about hardware and software. You will also install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
Responsibilities:
* Provide technical support to increase computer user and system efficiency
* Investigate and resolve computer user support requirements
* Install, modify, and make minor repairs to personal computer hardware and software systems
* Provide technical assistance and training to system users
Qualifications and Education Requirements:
* Trade school course completion, AA, or equivalent external training in computer repair
* Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs
* Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns
* Ability to apply advanced skills in area of specialization
* Ability to implement and effectively apply continuous improvement methods
* Ability to adapt procedures, techniques, and/or processes to meet special needs
* Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations
* Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments
* Ability to determine methods and procedures on new assignments and provide guidance to other non-exempt or hourly personnel
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to respond to inquiries and to effectively communicate and present information
Benefits:
* Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
* Continuous Employment Development and Learning
* Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
* 401K
* Aetna & Kaiser Group Medical Coverage
* Dental Insurance Coverage
* Vision Insurance Coverage
* Basic Life Insurance & AD&D
* Long Term Disability
* Voluntary Short-Term Disability
* Access to Health Joy
* GAP Medical Coverage
* Direct Deposit
* Health Savings and Flexible Spending Accounts
About Cenergy International:
Cenergy International is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years. We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.
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