Technical Support Specialist

4 weeks ago

Irvine, California, United States Roth Staffing Companies Full time
Technical Support Analyst

We are partnering with a leading Law Firm in Irvine to hire a Technical Support Analyst for a Temp to Hire position. This role requires 100% on-site work in Irvine, with the opportunity to start immediately.

Key Responsibilities:
  • Provide exceptional support to Firm employees, ensuring a seamless and efficient experience.
  • Troubleshoot software and system-related user requests, escalating issues to the Help Desk team as needed.
  • Maintain and support local office workstation hardware and applications, VOIP phones, printers, video conference equipment, and mobile devices.
  • Log requests and support activities in a ticketing system, ensuring all special requests and deviations are documented.
  • Support the onboarding process, ensuring new users are added to necessary systems and set up with appropriate hardware.
  • Participate in a weekly on-call rotation, including availability after-hours, weekends, and holidays.
  • Provide general support to the Information Technology team, as needed, including assistance with firm-wide technology initiatives.
Experience & Qualifications:
  • High School Diploma or equivalent required; undergraduate degree in a related field or commensurate working experience preferred.
  • Professional in both written and verbal communications.
  • Three years of working knowledge of Microsoft Office and Windows 10 required.
  • Working knowledge of Citrix, OWA, VPN, mobile devices, video conference equipment, tracking/ticketing systems, and networks required.
  • Knowledge of Aderant, Kofax PDF, iManage, VOIP phones, and legal macro software strongly preferred.
  • Flexibility to work overtime, including after-hours, holidays, and weekends, as needed.
  • Ability to occasionally travel to other offices as needed.
  • Must be able to lift and move 40 lbs.

Roth Staffing Companies is an equal opportunity employer and welcomes applications from all qualified candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

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