Production Support Analyst II

5 days ago


Irvine, California, United States Taco Bell Full time
About the Job

The Production Analyst II - Ecommerce is a key role in Taco Bell's digital transformation, responsible for driving business growth and customer engagement through data-driven insights and technical expertise.

Key Responsibilities
  • Monitor and analyze Ecommerce services for performance, availability, and accuracy of transactional data.
  • Collaborate with technical and non-technical stakeholders to resolve issues, implement changes, and communicate system health.
  • Perform validation tests on mobile and web-based applications, providing feedback on areas for improvement.
  • Develop expertise in serverless infrastructure, modern SRE practices, and observability tools.
  • Participate in Agile development and 24/7 on-call rotations.
Requirements
  • Bachelor's degree in Computer Science, Engineering, Mathematics, Science, or related field.
  • At least 2+ years of experience in software, systems, infrastructure, or support of large-scale applications/services on cloud platforms like AWS.
  • Previous experience with customer-facing issues, modern observability and monitoring tools, and generating regular reports.
  • Desire to learn and become proficient in one or more programming languages.
What We Offer
  • Hybrid work schedule and year-round flex day Friday.
  • Onsite childcare through Bright Horizons.
  • Onsite dining center and game room.
  • Onsite dry cleaning, laundry services, carwash.
  • Onsite gym with fitness classes and personal trainer sessions.
  • Up to 4 weeks of vacation per year plus holidays and time off for volunteering.
  • Tuition reimbursement and education benefits.
  • Generous parental leave for all new parents and adoption assistance program.
  • 401(k) with a 6% matching contribution from Yum Brands with immediate vesting.
  • Comprehensive medical & dental including prescription drug benefits and 100% preventive care.
  • Discounts, free food, swag, and more.
Salary Range

$76,000 - $108,240 annually + bonus eligibility + equity (if applicable) + benefits.

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.



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