Customer Account Manager

12 hours ago


Katy, Texas, United States LHH Recruitment Solutions Full time
Job Summary

The Customer Account Manager is a key member of our sales team, responsible for managing day-to-day customer accounts. This role focuses on facilitating clear communication and providing comprehensive support to ensure customer satisfaction, allowing the sales team to concentrate on new business opportunities.

Key Responsibilities
  • Oversee the customer purchase order process from placement to delivery, ensuring accuracy and timeliness.
  • Generate and distribute customized weekly Order Status Reports for customers purchasing and receiving departments.
  • Proactively inform customers of any changes or impacts to their orders.
  • Act as the customers advocate by providing tailored solutions to meet their business needs.
  • Resolve customer inquiries and follow up on accounts receivable issues in a timely manner.
  • Assist the sales team by handling routine tasks, recommending operational improvements, and supporting promotional and forecasting efforts.
  • Work with various departments to ensure product availability and align with customer needs.
  • Prepare monthly account reconciliations and statements of demand.
  • Organize and schedule container bookings, coordinating with logistics as required.
  • Maintain up-to-date records for customer interactions and information.
Requirements
  • Three to five years of account management experience.
  • Bachelors Degree (BA) from a four-year college or university.
  • Proficient in Excel, ERP systems, and Office365.
Competencies
  • Understands and respects cultural differences, promotes diversity, and builds a diverse workforce.
  • Acts with integrity, upholds organizational values, and earns trust through respectful and ethical behavior.
  • Demonstrates sound decision-making, includes appropriate stakeholders in decisions, and explains reasoning effectively.
  • Adjusts to changes, manages competing demands, and handles unexpected events gracefully.
  • Addresses difficult situations with sensitivity, responds promptly to customer needs, and seeks feedback for improvement.
  • Proactively seeks increased responsibilities, engages in self-development, and takes independent actions to seize opportunities.
  • Identifies and resolves issues efficiently, analyzes information skillfully, and develops alternative solutions.
  • Displays tact, handles pressure well, treats others with respect, and follows through on commitments.
  • Balances individual and team responsibilities, values others' views, and fosters a positive team environment.
Benefits

We offer a competitive compensation package, including base salary, performance-based incentives, comprehensive health benefits, retirement savings plans, and opportunities for professional development and growth within the organization.

$60,000.00 to $65,000.00 per year



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