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Customer Account Manager
2 months ago
The Customer Account Manager plays a crucial role in supporting the sales team by managing day-to-day account activities for assigned customers. This includes ensuring smooth communication, handling inquiries, and managing the customer purchase order process.
Key Responsibilities- Order Management: Oversee customer purchase orders from placement to delivery and ensure timely and accurate processing.
- Reporting: Create and share customized weekly Order Status Reports with customer departments.
- Communication: Proactively update customers about order changes and resolve inquiries, including accounts receivable issues.
- Customer Advocacy: Provide tailored solutions and act as a liaison between customers and the company.
- Sales Support: Assist with routine tasks, recommend operational improvements, and aid in promotional and forecasting efforts.
- Coordination: Collaborate with various departments to ensure product availability and organize container bookings.
- Account Maintenance: Prepare monthly account reconciliations, statements of demand, and maintain up-to-date records.
- Participation: Contribute to organizational meetings and perform other related duties as assigned.
- Experience: 3-5 years in account management.
- Education: Bachelor's Degree (BA) from a four-year college or university.
- Skills: Proficiency in Excel, ERP systems, and Office365.
- Diversity: Knowledge of EEO policy and respect for cultural differences.
- Ethics: Integrity, respect, and trustworthiness.
- Judgement: Decision-making within policies, including appropriate people in the process.
- Adaptability: Flexibility in managing changes and competing demands.
- Customer Service: Responsive to customer needs and feedback.
- Initiative: Self-development, readiness to take on responsibilities, and proactive behavior.
- Problem Solving: Timely problem resolution and alternative solution development.
- Professionalism: Tactful approach, respect for others, and responsibility for actions.
- Teamwork: Balance individual and team responsibilities, support team goals, and contribute to a positive team environment.
$60,000.00 to $65,000.00 per year
Equal Opportunity EmployerLHH Recruitment Solutions is an equal opportunity employer and welcomes applications from diverse candidates.
