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Customer Account Manager

2 months ago

Katy, Texas, United States LHH Recruitment Solutions Full time
Job Description

LHH Recruitment Solutions is seeking a highly skilled Customer Account Manager for a direct hire position.

Job Summary:

The Customer Account Manager is an essential extension of our sales team, responsible for the day-to-day account management for assigned customers. The primary focus is to facilitate seamless communication and provide clarification to ensure customers have the comprehensive support they need.

Key Responsibilities:

  • Oversee the entire customer purchase order process, from placement to delivery, ensuring timely and accurate completion.
  • Generate and share customized weekly Order Status Reports, catering to the customer's purchasing and receiving departments.
  • Communicate proactively with customers about changes or impacts to their orders.
  • Act as the customer's advocate, offering solutions tailored to their business needs.
  • Timely resolve customer inquiries, including accounts receivable follow-up.
  • Support the sales team by handling routine tasks and recommending operational improvements.
  • Engage with customers and sales managers through phone and email to offer continuous service support.
  • Collaborate with various departments to ensure product availability aligns with customer needs.
  • Prepare monthly account reconciliations and statements of demand.
  • Organize and schedule container bookings as per customer requirements, coordinating with logistics as necessary.
  • Address all customer inquiries and accounts receivable issues.
  • Aid the sales team in promotional and forecasting efforts.
  • Analyze and disseminate monthly production schedules to customers.
  • Participate in organizational meetings, contributing effectively.
  • Maintain up-to-date records for customer information and interactions.

Requirements:

  • Associates or bachelor's degree REQUIRED.
  • Required computer skills: Excel, ERP, Office365.
  • Minimum three to five years of account management experience.