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Customer Account Manager
2 months ago
Job Title: Customer Account Manager
Company: LHH Recruitment Solutions
Job Type: Direct Hire
Location: Remote (Onsite not required)
Salary Range: $60,000 - $65,000 per year
Work Schedule: Monday-Friday, 8 AM - 5 PM
Summary:
The Customer Account Manager is a crucial member of our sales team, responsible for managing day-to-day customer accounts. This role focuses on facilitating clear communication and providing comprehensive support to ensure customer satisfaction, allowing the sales team to concentrate on new business opportunities.
Duties and Responsibilities:
- Order Management: Oversee the customer purchase order process from placement to delivery, ensuring accuracy and timeliness.
- Reporting: Generate and distribute customized weekly Order Status Reports for customers' purchasing and receiving departments.
- Customer Communication: Proactively inform customers of any changes or impacts to their orders.
- Advocacy: Act as the customer's advocate by providing tailored solutions to meet their business needs.
- Inquiry Resolution: Resolve customer inquiries and follow up on accounts receivable issues in a timely manner.
- Sales Support: Assist the sales team by handling routine tasks, recommending operational improvements, and supporting promotional and forecasting efforts.
- Collaboration: Work with various departments to ensure product availability and align with customer needs.
- Reconciliation: Prepare monthly account reconciliations and statements of demand.
- Logistics Coordination: Organize and schedule container bookings, coordinating with logistics as required.
- Documentation: Maintain up-to-date records for customer interactions and information.
- Participation: Contribute effectively in organizational meetings and perform other duties as assigned by management.
Qualifications:
- Experience: Three to five years of account management experience.
- Education: Bachelor's Degree (BA) from a four-year college or university.
- Skills: Proficient in Excel, ERP systems, and Office365.
Competencies:
- Diversity: Understands and respects cultural differences, promotes diversity, and builds a diverse workforce.
- Ethics: Acts with integrity, upholds organizational values, and earns trust through respectful and ethical behavior.
- Judgement: Demonstrates sound decision-making, includes appropriate stakeholders in decisions, and explains reasoning effectively.
- Adaptability: Adjusts to changes, manages competing demands, and handles unexpected events gracefully.
- Customer Service: Addresses difficult situations with sensitivity, responds promptly to customer needs, and seeks feedback for improvement.
- Initiative: Proactively seeks increased responsibilities, engages in self-development, and takes independent actions to seize opportunities.
- Problem Solving: Identifies and resolves issues efficiently, analyzes information skillfully, and develops alternative solutions.
- Professionalism: Displays tact, handles pressure well, treats others with respect, and follows through on commitments.
- Teamwork: Balances individual and team responsibilities, values others' views, and fosters a positive team environment.
Benefits:
We offer a competitive compensation package, including base salary, performance-based incentives, comprehensive health benefits, retirement savings plans, and opportunities for professional development and growth within the organization.
Pay Details: $60,000.00 to $65,000.00 per year
Equal Opportunity Employer: LHH Recruitment Solutions is an equal opportunity employer and welcomes applications from diverse candidates.
