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Customer Service Manager

2 months ago

Katy, Texas, United States Compass Group Careers Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for ensuring exceptional customer experiences across all touchpoints.

Key Responsibilities:
  • Develop and implement customer retention strategies to drive loyalty and growth.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Conduct site visits to ensure compliance with local and national account standards.
  • Assist branches with grand openings and ensure a smooth transition for customers.
  • Develop and track performance metrics to measure customer satisfaction and loyalty.
  • Build strong relationships with customers to understand their needs and preferences.
  • Identify opportunities to increase revenue through upselling and cross-selling.
  • Drive compliance to merchandising standards and ensure a consistent customer experience.
  • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products and services.
Preferred Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 3 years of experience in customer-facing roles, preferably in the foodservice industry.
  • Valid Non-CDL Class C driver's license and good driving record.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to lift 50 lbs. on a consistent basis.
What We Offer:

As a valued member of our team, you will have access to a range of benefits, including:

  • Competitive salary and bonus structure.
  • Comprehensive health and wellness programs.
  • Retirement plan and employee assistance program.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About Compass Group Careers:

Compass Group is a leading foodservice and support services company that provides solutions to businesses and organizations around the world. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and customers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.