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XM Success Manager

1 month ago

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About Qualtrics

At Qualtrics, we're passionate about helping businesses deliver exceptional frontline experiences, build high-performing teams, and design products people love. As a pioneer in the Experience Management category, we serve over 18,000 clients globally, empowering them to create meaningful connections with their customers.

Job Summary

We're seeking a skilled XM Success Manager to join our team. As a trusted advisor, you'll work closely with customers to understand their goals and objectives, providing expert guidance on how to unlock the full potential of our products and services. Your mission will be to drive customer retention and expansion, leveraging your technical expertise and industry knowledge to deliver exceptional results.

Key Responsibilities
  • Develop and implement customized XM strategies to meet customer needs and drive business outcomes.
  • Collaborate with cross-functional teams to design and deliver tailored solutions, ensuring seamless customer experiences.
  • Provide expert guidance on data analytics and visualization, helping customers make informed decisions and drive business growth.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams, fostering a culture of collaboration and trust.
  • Stay up-to-date with industry trends and best practices, applying your knowledge to drive innovation and improvement within the organization.
Requirements
  • Bachelor's degree with 6-10 years of experience in management consulting, CX, CS, or technical account management, or a master's degree with 3+ years of experience in a similar field.
  • Proven track record of success in building customer relationships and driving business growth.
  • Strong technical understanding of data integrations and analytics, with experience in data visualization tools.
  • Excellent communication and interpersonal skills, with the ability to effectively develop and present complex information to both technical and non-technical audiences.
  • Willingness to travel up to 25% or as customer requires.
About Our Team

We're a passionate and collaborative team dedicated to delivering exceptional customer experiences. We value innovation, creativity, and a commitment to excellence, and we're looking for like-minded individuals to join our ranks. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply.

Perks and Benefits
  • Work-life integration is deeply important to us, with frequent office events, team outings, and happy hours.
  • Qualtrics Experience Program - $1,800 for an experience of your choice (eligible after a year).
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year).
  • On top of our standard benefits package, we provide snacks, drinks, and free lunches in our offices.
Our Hybrid Work Model

We believe in the power of collaboration and innovation, and our hybrid work model reflects this. We gather in the office three days a week, Mondays and Thursdays, plus one day selected by your organizational leader. The rest of the week, you're free to work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and perspectives.