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Coordinator I, Records Specialist

2 months ago


Houston, Texas, United States Lone Star College Full time
Purpose and Scope

The Coordinator I, Records will play a critical role in supporting the Records & Enrollment Services processes, ensuring seamless execution of inbound and outbound transcripts, degree audit, and graduation functions.

Key Responsibilities
  • Build and maintain external transfer catalogs to optimize transcription evaluation efficiency and accuracy.
  • Process college/high school official transcripts, enrollment verifications, or in-school deferments with precision and attention to detail.
  • Oversee the OCR process, conversion, duplicate records merge, and reverse transfer processes as needed.
  • Act as a backup for all diploma processing, ensuring continuity and accuracy.
  • Perform high school and college transcript audits to maintain data integrity.
  • Provide exceptional customer service, answering incoming calls to resolve issues from employees and students.
  • Develop and maintain job aids for transcript processes and graduation procedures.
  • Participate in training and monitoring department staff, scheduling and prioritizing work activities, and developing training materials.
  • Oversee daily and some long-term operations of the Records & Enrollment Services, maintaining up-to-date knowledge of the area and serving as a subject matter expert and general point of contact.
  • Utilize education, knowledge, and exposure to fundamental theories, principles, and concepts to perform training and development courses for new and current LSC staff, faculty, students, and community.
Requirements
  • Strong attention to accuracy and detail.
  • Excellent knowledge of general office and software applications.
  • Ability to prepare and analyze reports.
  • Possesses good organizational skills.
  • Ability to prioritize duties.
  • High level of customer service.
  • Ability to maintain confidentiality.
Work Environment

The work is sedentary, with occasional walking, standing, bending, carrying of light items, or driving an automobile. No special physical demands are required to perform the work.

Benefits

Lone Star College offers a comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities, and more.