Customer Support Specialist

6 days ago

Torrance, California, United States celprogen Full time
Job Summary

Celprogen is seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our administrative team, you will provide exceptional support to our Head of Sales and Shipping and Receiving, ensuring seamless execution of daily operations.

Key Responsibilities
  • Manage calendars and schedule meetings
  • Order office and lab supplies
  • Arrange purchase orders
  • Make travel arrangements and prepare expense reports
  • Assist with presentation preparation
  • Manage departmental administrative files
  • Perform administrative duties as assigned
  • Maintain distribution, contact, and personnel lists
  • Coordinate mailings and courier/deliveries
  • Manage administrative aspects of relationships with outside experts and vendors
  • Participate in department project teams
  • Provide backup support to additional departments
  • Manage individual and team calendars (Outlook)
  • Coordinate local meetings, arrange travel, meeting arrangements, visitor accommodations, and organize meeting rooms, including logistics, catering, and equipment needs
  • Prepare agendas and document action items as required
  • Assist with special projects as requested by Directors and others within the group
  • Generate sales orders
  • Send out quotes to customers
  • Follow up with customers
  • Assist with shipping and receiving
  • Manage the phones
  • Able to work with QuickBooks and update products on the website
Requirements
  • Associate's degree and 2 years of administrative customer support experience
  • OR
  • High school diploma/GED and 4 years of administrative customer support experience
Preferred Qualifications
  • Helpful, can-do attitude with a solution-oriented approach
  • Excellent organizational skills and ability to manage multiple people at once (calendars too)
  • Detail-oriented proven skills
  • Excellent travel and meeting planning skills
  • Good external customer communication skills
  • Strong QuickBooks, Outlook, Excel, PowerPoint skills
  • Excellent Time Management skills
  • Ability to prioritize projects of greater urgency and importance
  • Excellent Project management skills
  • Calm under pressure and audits
  • QuickBooks experience
  • Bachelor's degree
  • Experience working in biopharma/biotech industry
  • 5+ years of experience in an administrative support role supporting large teams at different levels
  • Managing multiple calendars, including coordination across multiple time zones

Celprogen is committed to unlocking the potential of stem cell biology for patients suffering from serious illnesses by discovering, developing, manufacturing, and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human stem cell biology.

Celprogen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A stem cell biotechnology pioneer since 2002, Celprogen has grown to be one of the world's leading independent stem cell biotechnology research and therapeutics companies, has reached millions of patients around the world, and is developing a pipeline of medicines.

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