Guest Experience Coordinator
1 week ago
Sparrow Italia Miami is a contemporary Italian dining establishment that reflects the elegance of European culture. With a commitment to delivering an exquisite atmosphere, we pride ourselves on honoring the traditions of Italian cuisine while embracing innovation.
The extensive menu showcases a variety of Italian and Mediterranean-inspired dishes, featuring artisanal pastas, traditional pizzas, and wood-fired specialties that highlight bold flavors crafted from the highest quality sustainable and organic ingredients.
Our culinary offerings are paired with a creative mixology program that emphasizes fresh, seasonal ingredients, resulting in cocktails that are both dynamic and rooted in Italian flavors.
The Host position serves as the initial point of contact for our guests, playing a crucial role in delivering outstanding guest experiences. The host is responsible for efficiently managing seating arrangements, overseeing reservations, and setting appropriate expectations for guests. Additionally, the Host ensures that the reception area remains tidy and organized while providing a warm and inviting atmosphere for all visitors.
Key Responsibilities
- Manage seating arrangements and the flow of the dining area
- Respond to inquiries regarding reservations and guest questions
- Maintain attentiveness to guests' needs, including special occasions and dietary restrictions
- Ensure compliance with health and safety regulations in the work environment
- Provide exceptional customer service by anticipating the needs of both guests and team members
- Prepare side stations as necessary to meet business demands
- Foster relationships with guests to encourage repeat visits
- Complete necessary administrative tasks during morning shifts
Qualifications
- Professional and polished appearance
- Strong multitasking skills and a dedicated work ethic
- Previous experience in customer service roles
- Availability for evening, weekend, and holiday shifts
- Ability to stand for extended periods and lift items up to 15 lbs
We utilize eVerify to confirm employment eligibility in the U.S.
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