Guest Experience Specialist

1 week ago


Miami, Florida, United States Roami Full time

Roami is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team in Miami

As a key member of our hospitality-focused company, you will play a vital role in ensuring that every guest has a memorable and enjoyable stay. Your responsibilities will encompass providing exceptional customer service, managing check-in and check-out procedures, and assisting guests with various requests.

Responsibilities:
  • Warmly greet guests upon arrival, creating a welcoming and positive first impression.
  • Efficiently manage check-in and check-out processes, ensuring smooth transitions for our guests.
  • Anticipate guest needs and proactively offer assistance, exceeding expectations with personalized service.
  • Serve as a liaison between guests and various departments, including housekeeping and maintenance, to resolve inquiries and address concerns promptly.
  • Maintain a professional appearance and demeanor at all times, representing Roami's brand values.
  • Collaborate effectively with colleagues to ensure seamless operations and a positive work environment.
Qualifications:
  • Previous experience in guest services within the hospitality industry is essential.
  • Fluency in English and Spanish is required.
  • Strong communication, interpersonal, and problem-solving skills are crucial.
  • A positive attitude, a commitment to providing exceptional service, and a team-oriented approach are highly valued.

Join our dynamic team and contribute to creating unforgettable guest experiences at Roami



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