Front Desk Agent

4 days ago

Houston, Texas, United States Sage Hospitality Group Full time
Job Overview

As a Front Desk Agent/PBX Operator at C. Baldwin hotel, Curio Collection by Hilton, you will be an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Responsibilities

Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.

Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.

Handle guest inquiries, requests, and special arrangements with a keen attention to detail

Promote and upsell hotel services, amenities, and packages to enhance the guest experience.

Maintain the front desk area's cleanliness and organization to reflect our luxury standards.

Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.

Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.

Uphold security and privacy standards to ensure guest safety and confidentiality.

Foster a friendly, professional, and luxury-oriented atmosphere for guests.

Qualifications

Minimum of 6 months of front desk experience in a luxury hotel setting

Proficiency in using the OnQ property management system.

Exceptional interpersonal and communication skills

Strong problem-solving abilities and the ability to adapt in a fast-paced environment.

Impeccable grooming and professional appearance

Flexibility to work various shifts, including evenings, weekends, and holidays.

High school diploma or equivalent; hospitality or related degree preferred.

Benefits

We offer a comprehensive benefits package, including comprehensive health and dental insurance, 401(k) retirement savings plan, generous paid time off and holidays, career advancement opportunities, employee discounts on Hilton stays, ongoing training and development programs, and tuition reimbursement. We are an equal opportunity employer and welcome applications from diverse candidates.

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