Visual Communications Specialist

2 weeks ago

Pewaukee, Wisconsin, United States The UPS Store Full time

Position Overview

The Visual Communications Specialist at The UPS Store is dedicated to providing exceptional service to all customers, including entrepreneurs, corporate clients, and families.

The ideal candidate should possess a minimum of one year of experience in customer service, along with one to two years in a graphic design or print production role, or hold a two-year degree in graphic design or a related discipline. Proficiency in Adobe Creative Suite and Microsoft Office is essential, alongside a solid understanding of printing principles. A friendly and approachable demeanor, coupled with a professional appearance, is crucial. The candidate should be motivated, energetic, and a collaborative team player who is reliable and quick to learn.

Key Responsibilities

  • Identifies and addresses the needs of walk-in customers and responds to telephone/email inquiries.
  • Communicates effectively while practicing active listening with customers, colleagues, vendors, and management.
  • Handles challenging customer interactions with empathy, transforming stressful situations into positive outcomes.
  • Takes responsibility for resolving customer issues related to returns, packing, shipping, and printing, providing practical solutions.
  • Oversees the logistics of small to medium-sized projects, ensuring completion and keeping all stakeholders informed.
  • Creates, designs, proofs, and updates print materials using Adobe and Microsoft software for both Mac and PC platforms.
  • Operates all relevant equipment and software proficiently and is willing to mentor others.
  • Prioritizes tasks to enhance production efficiency.
  • Maintains meticulous attention to detail while managing multiple tasks simultaneously.
  • Ensures a clean, organized, and safe workspace.
  • May be responsible for opening and closing the store and conducting end-of-day accounting tasks.
  • Proactively learns about new products, services, and industry trends, while also reviewing and retraining on less frequently used services.
  • Performs additional duties as assigned.

Qualifications

  • High school diploma or GED is required.
  • At least one year of customer service experience is necessary (more is preferred).
  • One to two years of experience or a two-year degree in graphic design or a related field is required.
  • Availability to work on weekends as needed.
  • Strong computer skills, including proficiency in Microsoft Office and Adobe Suites.
  • Knowledge of printing concepts and their applications.
  • Excellent communication and interpersonal skills.
  • Strong analytical and mathematical abilities.
  • Highly organized with a keen attention to detail.
  • Effective project and time management skills.
  • Able to work independently in a fast-paced environment.
  • Ability to collaborate effectively with others.
  • High energy and enthusiasm.
  • Dependable and responsible.
  • Able to lift 40+ pounds.

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