Financial Services Customer Support Specialist
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at the Federal Reserve Bank. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving complex technical issues, and ensuring that our customers have a positive experience with our financial services.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via phone, email, and in-person, resolving a wide range of technical and non-technical issues related to our financial services.
- Troubleshooting: Identify and resolve complex technical issues, working closely with internal teams to ensure that customers receive the best possible service.
- Communication: Develop and maintain strong relationships with customers, communicating effectively and professionally to ensure that their needs are met.
- Problem-Solving: Analyze and resolve complex customer issues, using critical thinking and problem-solving skills to find creative solutions.
- Teamwork: Collaborate with internal teams to ensure that customer issues are resolved efficiently and effectively.
- Education: High School Diploma or equivalent required; Associate's Degree or equivalent education/experience preferred.
- Experience: At least 2 years of relevant experience in customer service or a related field.
- Skills: Excellent customer service and problem-solving skills, with the ability to work in a fast-paced environment.
- Technical Skills: Proficiency in operating systems, browsers, and basic internet navigation, with the ability to learn new technical skills quickly.
- Comprehensive Benefits: Competitive salary, comprehensive healthcare options, 401K match, and a fully funded pension plan.
- Professional Development: Opportunities for professional growth and development, including training and conferences.
- Work-Life Balance: Flexible work environment, with opportunities for remote work and a generous paid time off policy.
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Customer Support Specialist
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Customer Support Specialist
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Service Operations Specialist
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Account Servicing Representative II
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