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Customer Support Specialist

2 months ago

Atlanta, Georgia, United States Fresh Form Draft Full time
Customer Support Specialist

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $30.00 / hour

Overview

Welcome to Fresh Form Draft, a forward-thinking marketing firm dedicated to transforming brands through innovative strategies and creative solutions. Our mission is to provide outstanding services that effectively engage businesses with their desired audience.

Role Summary
As a Customer Support Specialist, you will play a crucial role in delivering exceptional service and addressing customer inquiries via phone, email, and online chat. You will act as the primary liaison between our organization and our clients, ensuring their needs are met and their issues are resolved efficiently. This position demands excellent communication abilities, meticulous attention to detail, and the capacity to handle multiple tasks in a dynamic environment.

Key Responsibilities
  • Handle incoming customer communications through calls, emails, and chat in a courteous and timely manner.
  • Assess and understand customer needs to ensure satisfaction.
  • Provide precise and comprehensive information regarding our products and services.
  • Process customer orders, forms, and applications accurately.
  • Follow up on customer interactions using the designated workflow system.
  • Escalate unresolved matters to the relevant department or team leader.
  • Maintain thorough knowledge of company offerings, policies, and procedures.
  • Achieve performance metrics related to customer satisfaction, call quality, and response times.
Qualifications
  • High school diploma or equivalent.
  • Prior experience in customer service or a call center environment is preferred.
  • Exceptional verbal and written communication skills.
  • Proficient in computer systems and applications, including Microsoft Office.
  • Strong problem-solving and decision-making capabilities.
  • Ability to thrive under pressure and adapt to shifting priorities.
  • High attention to detail and accuracy in data entry.
  • Capacity to work independently and collaborate effectively within a team.
Benefits
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • Supportive and inclusive work culture.
If you are a motivated and detail-oriented individual looking to make a meaningful contribution, we encourage you to consider this opportunity.