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Servicing Specialist II

2 months ago

Atlanta, Georgia, United States Stellantis Financial Services US Full time
Job Summary

We are seeking a highly skilled Servicing Specialist II to join our team at Stellantis Financial Services US. As a key member of our operations team, you will be responsible for managing routine maintenance transactions related to loan and lease customers.

Key Responsibilities
  • Process less complex maintenance on loan and lease customer files.
  • Handle Paid in Full contracts and ensure accurate completion of associated tasks.
  • Conduct audits on customer files to verify compliance and accuracy.
  • Pull and organize necessary documentation for servicing transactions.
  • Adhere to established procedures in guidelines in servicing activities.
  • Collaborate with team members to maintain efficient workflow within the department.
  • Provide support in addressing routine inquiries and issues from customers and team members.
  • Contribute to the overall accuracy and integrity of customer files and documentation.
  • Stay informed about industry regulations and changes affecting servicing tasks.
  • Assist in the implementation of process improvements identified by senior team members.
  • Maintain confidentiality due to access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Requirements and Qualifications
  • Minimum 2 years of experience in a lending and/or captive finance industry operational environment such as Account Services (back-end operations), Funding, Customer Service, Collections.
  • High School Diploma or equivalent.
  • Quickly addresses issues and provides responsive customer service.
  • Engages in clear oral and written communication, listens actively, and collaborates well within teams.
  • Maintains high levels of professionalism and ethical standards, respecting all individuals and supporting organizational values.
  • Prioritizes tasks efficiently, adheres to policies, and focuses on quality and productivity in work.
  • Embraces change, consistently meets attendance standards, and proactively contributes to innovation and improvement.
Preferred Qualifications
  • Ability to read and interpret documents such as safety rules and policy and procedure manuals.
  • Ability to speak effectively before groups of employees.
  • Ability to apply previous knowledge to solve complex problems and carry out instructions furnished in written or oral form.
Working Conditions

This position may require overtime. Reliable transportation and living within a commutable distance to one of the following cities: Atlanta, GA.