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Regional Field Service Director

2 months ago

Seattle, Washington, United States Benco Dental Full time
Job Summary

We are seeking a highly skilled Regional Field Service Manager to oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco Dental customers in their region.

Key Responsibilities
  • Assist, coach, evaluate, and improve performance of regional service/installation technicians
  • Collaborate with Regional Sales Manager to achieve regional labor sales goals
  • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
  • Hold Service Technicians accountable for responsibilities
  • Coordinate/conduct regularly scheduled meetings with all Regional Personnel
  • Ensuring high customer service satisfaction rates
Requirements
  • Education/Experience: Associate Degree in: Business or BioMed Technology
  • 5 Years' Experience in a Service Industry
  • Previous Management Experience
Physical Demands
  • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
  • Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
  • Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
  • Ability to work in tight spaces
  • Frequent traveling to customer sites (daily) and occasional use of power tools
Compensation

The base pay range of $95,000.00 to $110,000.00 represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance.

About Benco Dental

Benco Dental is a family-owned, full-service dental distributor that has remained committed to driving dentistry forward since 1930. We provide a comprehensive suite of services, including office design, equipment repair, practice coaching, financing, and project management, wealth management, and dental-specific technology solutions. Our team of over 1,500 associates and 400 professionally trained sales representatives are dedicated to delivering exceptional customer service and support.