Customer Service Claims Specialist
1 week ago
As a Customer Service Claims Specialist at Westlake, you will play a crucial role in supporting our customer care functions related to warranty processes across all brands and inquiries. Your responsibilities will include managing priorities, achieving deliverables, and providing excellent service to our customers.
Key Responsibilities:
- Comply with Company Safety Policies and Procedures.
- Regular attendance, timeliness, and scheduling flexibility.
- Ensure SOX compliance processes are followed, and necessary documents are verified and kept on file as needed.
- Answer Level 1 technical Inquiries from internal and external customers, and escalate to Level 2 where appropriate.
- Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines.
- Liaise with plant's QC departments and other internal stakeholders to resolve warranty claims.
- Generate credits and cheque requests for all Westlake Royal Roofing Solutions warranty claims.
- Log and update customer care requests in the database.
- Update and maintain warranty CRM.
Required Skills and Qualifications:
- Proficiency with Windows-based software (specifically Excel, Word, and PowerPoint).
- CRM knowledge and sales Force preferred.
- ERP Software knowledge, JD Edwards, and/or SAP preferred.
- Strong communication skills (verbal and written).
- Customer Service background.
- Investigation and negotiation experience required.
- Detail-oriented.
- Able to Multitask
- Problem-solving
- Organization skills
- Decision-making skills
- Time management skills
Benefits:
- $48,441 - $52,684 estimated salary range based on market data.
- Competitive total compensation package, including medical and other benefits.
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