Technical Support Specialist
3 months ago
Job Title: Technical Support Specialist
Duration: 6+ Months
W2 contract only (No C2C)
Location - Lathrop, CA
Position Overview:
Seeking a motivated and customer-focused Technical Support Specialist to join a seasonal project providing exceptional customer service and technical troubleshooting support to clients. Position handles inbound calls, chat messages, and emails, ensuring timely resolution of product-related inquiries and issues.
Qualifications:
Candidates who have a strong background in Customer Service, Tech Support, IT, or even a help desk at college.
Top 3 Required Skills:
Receive inbound telephone calls, chat messages, and emails on product questions.
Provide excellent customer service, technical troubleshooting, and problem resolution.
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
Preferred Skills:
Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.
Excellent longevity and work history; no large gaps in employment that aren’t explained on the resume.
High school diploma is required.
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