Technical Support Specialist

3 months ago


Lathrop, United States Kelly Services Inc Full time
Job DescriptionJob Description

Job Title: Technical Support Specialist
Duration: 6+ Months
W2 contract only (No C2C) 

Location - Lathrop, CA

Position Overview:  

Seeking a motivated and customer-focused Technical Support Specialist to join a seasonal project providing exceptional customer service and technical troubleshooting support to clients. Position handles inbound calls, chat messages, and emails, ensuring timely resolution of product-related inquiries and issues.    

Qualifications:   

  • Candidates who have a strong background in Customer Service, Tech Support, IT, or even a help desk at college.

Top 3 Required Skills:  

  • Receive inbound telephone calls, chat messages, and emails on product questions.  

  • Provide excellent customer service, technical troubleshooting, and problem resolution.  

  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.  

Preferred Skills:  

  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.  

  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.  

  • Ensure issues are fully documented within the CSR (trouble ticket tool) application that allows for seamless escalation to other personnel as required.  

  • Excellent longevity and work history; no large gaps in employment that aren’t explained on the resume. 

  • High school diploma is required. 



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