Customer Service Advocate II
1 week ago
CROSSLINK Professional Tax Solutions is a dynamic and growing company that is seeking a Customer Service Advocate II to join our team. As a Customer Service Advocate II, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.
The estimated salary for this role is $48,000 - $72,000 per year, based on experience and location. In addition to a competitive salary, you will also receive benefits such as health insurance, 401(k) matching, and paid time off.
Job Description:
We are looking for an individual with excellent customer service skills and the ability to solve complex problems in a timely and friendly manner. You should have 0-5 years of experience in Individual Income Tax Preparation or applicable Tax experience, as well as experience with software applications and network configurations.
Requirements:
- Provide support for CrossLink Tax Tech Solutions by receiving inbound customer telephone calls and providing needed assistance.
- Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
- Use professional judgment to resolve problems and escalate customer concerns to other personnel or management as required.
Benefits:
- Competitive salary ($48,000 - $72,000 per year)
- Health insurance
- 401(k) matching
- Paid time off
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