Customer Service Advocate II

1 week ago


Lathrop, California, United States CROSSLINK Professional Tax Solutions Full time

CROSSLINK Professional Tax Solutions is a dynamic and growing company that is seeking a Customer Service Advocate II to join our team. As a Customer Service Advocate II, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

The estimated salary for this role is $48,000 - $72,000 per year, based on experience and location. In addition to a competitive salary, you will also receive benefits such as health insurance, 401(k) matching, and paid time off.

Job Description:

We are looking for an individual with excellent customer service skills and the ability to solve complex problems in a timely and friendly manner. You should have 0-5 years of experience in Individual Income Tax Preparation or applicable Tax experience, as well as experience with software applications and network configurations.

Requirements:

  • Provide support for CrossLink Tax Tech Solutions by receiving inbound customer telephone calls and providing needed assistance.
  • Resolve customer problems in a friendly and timely manner in order to ensure customer satisfaction.
  • Use professional judgment to resolve problems and escalate customer concerns to other personnel or management as required.

Benefits:

  • Competitive salary ($48,000 - $72,000 per year)
  • Health insurance
  • 401(k) matching
  • Paid time off


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